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WCPSS Canvas Support
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Canvas Frequently Asked Questions for Staff

  1. Where can I find courses that I am enrolled in?

    • The Dashboard displays courses that you teach as well as courses where you are a student if that course is published.
    • Click Courses > All Courses from the global navigation on the left of the screen to access all enrolled courses.
    • You can customize your course list giving you control over what is displayed on your Dashboard and your course menu. Instructions can be found at https://community.canvaslms.com/docs/DOC-1288.
  1. Where did my course content go?

It can appear that content is missing when a course term has ended. This can often happen by looking for content in a current term course but the content resides in a course where the term end date has already passed. These are two separate courses. To find missing content:

  • Log into Canvas at http://wcpss.instructure.com.
  • Click Courses > All Courses.
  • Look under Past Enrollments at the bottom of the page for past term courses.
  • Open the past term courses until the missing content is found. All content in the course will be in a read-only state.
  • The teacher of the course can import content from the previous term course into the current term course. Directions for this process can be found at https://community.canvaslms.com/docs/DOC-2685.
  1. Do PowerSchool courses disappear from Canvas after the course term has ended?

    No. Courses and their content remain in Canvas even after the term is finished.
    However, after the term has ended,

    • the course is in a "view only" state. Users can see their work but not participate in that course anymore.
    • quiz questions cannot be seen by students.
    • View past enrollments by clicking on Courses > All Courses.
  1. Will manual courses remain from year to year?

Yes. Manual courses have no start or end date by default and will stay active until the teacher concludes the course.

  1. Can grades in Canvas be synced or pushed to PowerSchool?

Yes for middle and high schools. Learn how to use Grade Passback.

  1. Can courses be visible to non-WCPSS people?

Yes. Teachers can choose to make their course visible to the public.

  1. Do parents have access their own Canvas account?

Parents can create a parent/observer account to monitor their child's progress in Canvas.

  1. Why are grades different in Canvas and PowerSchool?

There are many ways for teachers to track student progress. Canvas is only one of those tools. Only PowerSchool contains the official record of grades.


If you have any additional questions, follow your normal support procedure for technology related issues.

Last Updated: June 30, 2022